Refund policy

Our Return & Exchange Policy :

At BlueSalmons, your comfort matters to us—even beyond the product.
If something doesn’t feel right, we’re here to make it easy.                                              You can request a return or exchange within 15 days of delivery. Request raised beyond this period cannot be accepted. Once the exchanged / replacement / return is approved the new product will delivered within 5-6 working days.

Eligibility : 

To qualify for an exchange or an exchange, the returned items must meet all the following conditions :

  • Unused and unwashed, free from any perfumes, stains or wear

  • All original tags, labels, packaging must be intact.

  • Product must be in its original condition as delivered.

  • No signs of alteration, damage, or misuse.

A proof of purchase or order number helps us assist you quickly.

BlueSalmons reserves the right to refuse a return if the product fails any of the above checks.

How to start a return/exchange for an item :

You can initiate your request through your BlueSalmons account.

Once approved:

  • We will arrange a pickup from your address.

  • Pickup attempts will be made up to 2 times. If unsuccessful, the return/exchange request will be cancelled.

  • Once the exchanged / replacement / return is approved the new product will delivered within 5-6 working days.

Important:
Products handed over to the pickup partner must match the item approved for return.
Any mismatch (different product or altered state) will result in rejection.

Exchange Policy :

  • You can exchange a product once per order.

  • Once exchanged, the item is not eligible for return.

  • In case of size issues, we’re happy to help you find the right fit.

  • If the requested variant is unavailable, a store credit or refund (as applicable) will be offered.

Quality Check & Approval :

All returned items undergo a strict quality inspection upon arrival.
Approval or rejection is determined solely by the BlueSalmons quality team.

  • Approved returns proceed to refund/exchange.

  • Rejected returns will be shipped back to you.

  • Return charges may apply.

Refunds : 

Once we receive and inspect your return, we’ll notify you.

  • Prepaid orders → refunded to your original payment method

  • COD orders → refunded to the bank account you provide

Refunds are usually processed within 7 working days after approval.

Please note: Shipping charges on COD orders are non-refundable.

Damaged or Incorrect items :

In the rare event that an item arrives damaged or incorrect, simply initiate a return or reach out to us. We’ll prioritize your request and resolve it swiftly.

  • Notify us within 48 hours of delivery.

  • Provide photos/video evidence of the issue.

  • We will arrange an immediate replacement or return at no cost.

Delayed reporting may limit our ability to assist, based on logistics and insurance policies.

Order Cancellations :

You may cancel your order only before dispatch by contacting us via email or WhatsApp. Once dispatched, the order becomes eligible only for return/exchange as per the above policy.

Sale Items:

Products purchased during a sale are eligible for exchange only.

Abuse of Policy:

To protect against misuse, BlueSalmons reserves the right to:

  • Reject returns

  • Restrict services

  • Block accounts

  • Decline future orders

In cases of:

  • Excessive returns

  • Suspicious activity

  • Repeated “used product” returns

  • Mismatched items sent back

Our Rights :

BlueSalmons holds the discretion to amend, modify, or update the policy at any time to ensure fair use and compliance with regulations.

We're Here for you :

If you have any questions, our team is available 9:00 am – 6:00 pm (Mon–Sat).
Should you reach us outside these hours, trust that we’ll return to you at the earliest.