Shipping policy

Blue Salmons Shipping Policy

At Blue Salmons, every order is handled with care, intention, and attention to detail.
Our goal is to deliver your products safely, smoothly, and on time, while offering complete transparency at every stage.

1. Shipping Location 

We currently ship across India.
If your location is not serviceable by our delivery partners, we will inform you immediately and assist with an alternative solution.

2. Processing Time 

Once your order is placed

  • Orders are typically processed and dispatched within 1–2 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Processing times may be extended during high-volume periods (sales, festive seasons, launches).

3. Delivery Timelines 

Standard delivery timelines:

  • Metros: 2–5 working days

  • Non-metros: 4–8 working days

  • Remote locations: 7–12 working days

Delivery times may vary due to factors outside our control such as courier delays, weather, operational disruptions, or natural events.

Blue Salmons is not responsible for delays once the order has been handed over to the courier, but we will always support you in tracking and resolving issues.

4. Shipping Charges 

Shipping fees (if applicable) will be displayed at checkout before payment.
We may offer free shipping promotions from time to time.

For COD orders, additional service charges may apply.

5. Order Tracking 

Once your order is dispatched:

  • You will receive a tracking link via email and/or SMS

  • Tracking updates depend on the courier partner’s system

  • Please allow up to 24 hours for tracking information to reflect post-dispatch

If the tracking link is unresponsive or delayed, our support team will gladly assist.

6. Delivery Attempts 

Our courier partner will attempt delivery up to 2 times.

Delivery may fail if:

  • The shipping address is incorrect

  • The customer is unavailable

  • The phone number provided is unreachable

  • The delivery is refused

If all attempts fail, the order will be returned to us.
Re-delivery can be arranged, but additional shipping charges may apply.

7. Address Accuracy

Please ensure your shipping address and contact information are complete and accurate at checkout.

Blue Salmons is not responsible for:

  • Delays due to incomplete/incorrect addresses

  • Lost packages resulting from incorrect information provided by the customer

If you need to modify your address, contact us immediately.
Changes are only possible before dispatch.

8. Order Packaging 

Every order is packed with care using secure, protective materials to ensure products arrive in perfect condition.
If your package appears tampered with, damaged, or unusually handled at the time of delivery, please:

  • Refuse the package, and

  • Notify our team within 24 hours

This helps us assist you faster.

9. Damaged, Missing or Wrong Items Received 

In the rare event that your order arrives:

  • Damaged

  • Defective

  • With missing items

  • Or incorrect items

Please reach out within 48 hours of delivery with photos or video.
We will investigate and arrange a replacement or resolution as per our Return & Exchange Policy.

Delayed reporting may affect eligibility due to courier and warehouse constraints.

10. International Shipping 

Currently, we do not offer international shipping.
If you wish to place an international order, please contact us — we are working on enabling this service soon.

11. Delivery Partner Policies 

We work with reputed courier partners who follow their own operational and safety guidelines.

Blue Salmons is not responsible for:

  • Courier delays

  • Service interruptions

  • Delivery route decisions

  • Scans or updates not reflected in real time

However, we always assist in coordinating with the courier for resolution.

12. Undeliverable Packages 

Orders may be marked undeliverable for reasons such as:

  • Refused delivery

  • Incomplete address

  • Multiple failed attempts

  • Courier restrictions

When this occurs:

  • Products will be returned to our warehouse

  • You will be notified

  • Reshipment can be arranged (additional charges may apply)

Refunds for undeliverable prepaid orders (if applicable) will follow our Return Policy.

13. Policy Updates 

Blue Salmons may revise or update this Shipping Policy at any time to ensure transparency and compliance.
Changes will be effective immediately upon being posted on our website.

14. Need Assistance

We’re here to help.

Email: Bluesalmons@sklexports.com
Support Hours: 9:00 am – 6:00 pm (Mon–Sat)